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(More customer reviews)I have a Genie screw drive model ISD 995, which uses this same board (34019R). I had the same problem as JT in his review; it would stop before reaching top (among other earlier signs of dieing).
I called Genie and explained everything to them and that I bought the door opener about six years ago from Home Depot. The Genie representative I called was very helpful and walked me through several different tests (while still on the phone with them) to see if the problem could be corrected. The last test (of maybe 5 different tests) they had me do while on the phone with them was to disconnect the door from the black plastic track guide by removing the cotter pin from the steel connecting rod that connects the door rod to the plastic track guide. Even with the door unattached in any way to the drive screw, I could not get the drive gear black bracket to operate correctly and reach its open limit without stopping.
The Genie operator then told me that my drive motor circuit board would need to be replaced. She said that my Genie opener was still under warranty. Then the operator said that they would ship me a new circuit board for free but I would have to pay for the shipping (7 dollars). I told them I would be happy to pay the shipping. The operator also told me that the part number "34019R" was no longer being used and has been replaced with part number 36600R.S, which is the newer style circuit board.
Update to original post today, 3/11/2010;
Changing the board is very easy. You just remove the four Phillips head screws that hold the plastic bulb dome and main plastic cover off. There is one screw at each of the four corners of the main plastic housing. Once that is off, everything is very easy to get at and is kind of obvious. There is not much to a garage door opener, as you will see. Just two circuit board cards and a small motor that are all easy to get at and remove/replace.
However this replacement card did not fix my problem. I was able to verify that my motor was the problem after switching my parts with a different (same model) used Genie drive head parts. I called Genie again and explained to them that I was sure my problem was in my motor. The Genie operator agreed with me but said even though my opener was still under warranty, I would need to send them a copy of my original purchase receipt to get a replacement motor. Genie would not replace my motor or exchange mine for a rebuild motor at a reduced rate because I did not have my sales receipt. I explained to them that just going by the manufacturing date alone, that the motor was only 6 years old. However they did not care about the facts, they only wanted a purchase receipt.
I did not want to spend the money they wanted for a new motor for an opener that only lasted 6 years. Instead I purchased a new Chamberlain for only a tad more then Genie wanted just for a new motor. I can't see much since in buying another Genie if they only last 6 years. I also can't see throwing away more money for parts that don't last to begin with.
I'm willing to bet my Chamberlain PD752D 3/4-Horsepower Heavy-Duty Premium Chain Drive Garage Door Opener outlasts my Genie by 2 decades. Not to mention that the Chamberlain 3/4 Horsepower at today's prices, costs one hundred dollars less then my Genie 1/2 Horsepower did 6 years ago. Amazon has the best prices for the Chamberlain and free shipping too. I just wished I had purchased a Chamberlain first.
Genie sure has made me feel like a fool, I'll steer anyone I can away from Genie in the future. Genie knew my motor was only 6 years old from their secret date code in my serial number. A receipt should not be required, especially with a part they advertise virtually everywhere as having a lifetime warranty. I may be a fool for buying a Genie opener in the first place but it is an "Epic Failure" on Genie's part not to back their advertised warranty.
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