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(More customer reviews)We previously used 2 freezers - a relatively new 20 cf Kenmore chest and a quite old (R12?) 15 cf Gibson chest freezer. While our intent was to always use one freezer except for the time of year when we either buy a side of beef or store recently harvested venison, we found ourselves using both freezers all year long. The old R12 freezer which worked great was an energy pig (it would work in a cold or hot garage which is a benefit of these older freezers).
At the time of our purchase, both of our freezers were about half full, and needless to say, we really couldn't find anything in either of them due to their chest design. We then took everything out of both old freezers and put them into the new Frigidaire upright freezer. Much to our amazement, it sucked up everything from both freezers and we could actually see what we had!! My wife laughed when she saw that I had about 12 boxes of Toaster Strudel in the freezer. My excuse was that I got them on sale but the cold reality was that I never knew how many we actually had and sure didn't want to face the wrath of the kids if I ran out. We sent the old 15 cf freezer to be retired for recycling and kept the spare 20 cf for future use if needed. I expect we will rarely, if ever, need the 20 cf chest again but will keep it given we have extra space and we never know how much wild game we will harvest from year to year.
I have a couple of gripes about the freezer. First, and probably to be expected, the items stored in the outside door don't get as cold. The meat feels fully frozen but the ice cream is somewhat soft (almost the same consistency as what you'd get at the grocery store). I'd prefer or at least feel better if I could get the ice cream to fully freeze in the outside door. I have the thermostat set to the highest setting short of the fast freeze feature and this goal is still not accomplished.
The second gripe is that the freezer is noisier than either of the freezers it replaced. By all means, it isn't bad or extremely loud - it's just annoying. It has a higher pitched noise to it. My office is next to the room where the freezer is and I can work in relative silence if I close the door to the freezer room or my office. I mention this in the event that someone else might want to put the freezer in a noise sensitive area. The frequency of noise is most of the time, in my case, as I have the freezer on its coldest setting so it therefore seems to run most of the time.
I recommend this freezer and would buy an upright freezer from now on given the choice. The visibility of the items in an upright freezer clearly outweigh the benefits of saving a few bucks worth of electricity a year by having a chest freezer. By the way, I purchased this at Sears and have had it for a few weeks at the time of this review.
Review concluded - unless you want to read a horror story about Sears:
We had a bunch of problems with Sears Customer Service and Delivery. We ordered two appliances at one time to be delivered at the same time but due to a multitude of errors by them they delivered the freezer on schedule and missed the refrigerator. They tried to make up for it by promissing to have the refrigerator to us the next day by 8 p.m. Sears called to confirm the delivery for the next day between 6 p.m. and 8 p.m. and never showed or called even after they confirmed the delivery. Sears had the order marked - "Cancelled - Do NOT notify customer." Can you believe that?
A Sears representative then told us that we cancelled the order which we of course did not. Who would cancel a refrigerator order when your old one isn't working? They told us to see our original salesperson at the store which we did. He suggested that Sears has had a lot of delivery problems - duh! After a bunch more hassle trying to fix the mess (and being told by another salesperson that we cancelled the order), we gave up and told them to actually cancel the refrigerator order. Would you believe that Sears called the following week to confirm delivery of the refrigerator for the following day? Unbelievable!!! As as it was an automated delivery system, my wife had to spend a bunch of time trying to get a live attendant to tell them we had cancelled the order - a real pain. Although I would have felt guilty in doing it, I should have allowed Sears to try to deliver the refrigerator to our house while we were away. My wife earns sainthood for getting through to their CSR.
Based on my experience, I'd be very wary of purchasing appliances at Sears unless it is an in-stock item and you plan to bring the home with your own transportation.
Click Here to see more reviews about: Whirlpool EV250NXTQ 24.7 cu. ft. Upright Freezer with 4 Wire Shelves, 6 Door Shelves, 2 Storage Baskets, Interior Light, Fast Freeze, Key-Eject Lock, Temperature Alarm and Frost-Free Defrost
1 comment:
To Tonya R. Butler,
I came across your post and I wanted to reach out and apologize for the many problems surrounding the delivery of your freezer and refrigerator. We value your business and we certainly would like to make things right with you. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to this issue and an end to your frustration. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the delivery was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Tonya R. Butler) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
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